What is SMART? SERVICES
We do what we do so you can do what you do best.
Our Integrated HIVE Services are made up of telecom, technology, infrastructure, data and managed/unmanaged support services – all designed with your business in mind. Our years of experience in these areas have made us multi-disciplinary Master Integrators who understand that the pace of business is always evolving and who change to meet the needs of a digital world. That’s why your technology choices should be just as flexible. Deployed separately or part of a solution, our services cover every aspect of your company’s technology backbone – removing risk by preserving your existing investment and creating opportunities for sustainable choices as your needs grow now and into the future.
SERVICES
- HIVE Telecom & Riser Management
- HIVE Professional Services
- HIVE Onsite Support
- HIVE Master Integration
- HIVE SMART Platform
- HIVE Managed Services
We live in a digital world. Reliable, high-speed telecom services play a much bigger role than they did just 10 years ago. As customer needs evolve, so does the demand for service availability and speed. HIVE Telecom & Riser Management adds value by facilitation services, access management and ensuring standards are met to protect and service your building and your tenants.
- Telecommunication Drawings Review
- Pre/Post Site Inspections
- Telecom License Agreement Facilitation
- Riser Access and Contractor Management
- Create Standards/
Guidelines Document - Onsite Riser Manager
HIVE Professional Services begins with our people. Our team of HIVE experts work together to bring creative solutions that simplify technology and develop assets your business can build upon. As Master Integrators, we design, build, and manage your technology based on an in-depth understanding of your business needs. Our staff across Canada brings a level of care, commitment to quality and pride to our customers.
- Audits
- Telecommunications Audit
- Cable Abatement Audit
- Network/IT Audit
- Rooftop Audit
- Infrastructure Audit
- Security Audit
- Technical Project Management
- Training
- Design
- Enterprise IP & Legacy Network Design
- Main Telephone Room Design
- Base Building Network Design
- Structured Cabling Design
- Telecommunications Relocation Design
- Security Design
- Cyber
- WiFi Design
- Design/Build Services
We get that your business doesn’t stop at 5 p.m. Neither does HIVE Onsite Support. Our Field Services group is available day and night to ensure that your systems and technologies are working as hard as you are. And our crews are ready to implement your network and platform solutions. Our Onsite Support team ensures continuous network operations and provides peace of mind for you and a lifeline for your critical business needs.
- Maintenance & Repair
- Scheduled Maintenance
- SMART HIVE Directed Maintenance & Repair
- T&M Repair
- Implementation
- Base Building Network Implementation
- HIVE SMART Platform
- WiFi Implementation
- Structured Cabling Implementation
- Security Implementation
Our multi-disciplinary domain experts have literally “been there and done that.” HIVE Master Integration brings together over 20 years of real-world troubleshooting, engineering, project management and innovation. Whether a property, portfolio, or asset class and no matter the market vertical, we get how building systems work and how they are an integral part of what drives consideration for your customers.
- SMART Services
- BAS (Building Automation System)
- Lighting
- Elevator/
Escalator - Security + Access Control
- Parking
- WiFi
- Occupancy Tracking & Analysis
- Traffic Flow
- Waste
- Cleaning
- Life + Safety
- SMART Integration Services
- Software Development
- Building System Migration/Onboarding/Integration
With information comes insight, and with insight come better business decisions. The HIVE SMART Platform gives you this power by analyzing KPIs and other data that form the framework of your ‘Smart’ network. An extension of your site’s operations team, we engineer, support, maintain and grow your investment.
- Workflow Analysis
- Building System Analytics
- Fault Detection
- Root Cause Analytics
- Commissioning Validation Testing
- Visualization Portal (Dashboards)
Never at rest, HIVE Managed Services is continuously monitoring your network using advanced analytics to anticipate problems before they happen and always working to keep your systems at peak performance. Together with 24 x 7 Bilingual Call Centre access, your problems become ours, and we work relentlessly to prevent and solve them. We’re here for you, not only when things go wrong, but even when they don’t.
- Network Monitoring
- Network Maintenance & Management
- Network Sparing Program/Services
- Secure Internet and Dial Gateways
- 24 x 7 Bilingual Call Centre
- 24 x 7 Network Operations Centre
- 24 x 7 Security Operations Centre
HIVE APPROACH
We don’t influence your technology infrastructure, you do.
We understand that every business has a unique set of technology requirements. It’s why we begin with the business drivers that influence them. Projects can range from the simple to the complex, but one thing you can count on is that they’re constantly changing. HIVE ensures your business has the flexibility to be on target not only for today but tomorrow as well. This adaptable nimbleness means we can seamlessly integrate ourselves into any project at any stage, using any or all of our tools – Strategize, Design, Deploy and Optimize – depending on what is needed. Behind every successful enterprise is a team of innovative, creative and passionate people who are invested in the success of your company as much as you are.
I’M MORE THAN AN ADVANCED PROBLEM SOLVER. I’M YOUR SYSTEM STRATEGIST.
We’re invested in your business success, so we don’t take the responsibility of finding the right technology solution lightly. By listening, we tailor a strategy that builds on what is already working and make recommendations for what’s not.
Systems at work.
WE WON’T INFLUENCE YOUR MASTER ‘SMART’ BLUEPRINT. YOU WILL.
We take information obtained through systems audits and comprehensive requirements gathering to map the best possible service or solution to meet your needs today and into the future.
WE HAVE A VALUABLE TOOL TO HELP YOUR BUSINESS SUCCEED. WE CALL IT EXPERIENCE.
We believe technology should be invisible, but support the critical systems of your infrastructure. We are Master Integrators who combine your capabilities with ours.
KPIs AND ANALYTICS MAKE GOOD BUSINESS PARTNERS.
We turn information into the insights that mobilize your organization and prioritize your business objectives through big data and analytics - giving you the power to innovate, lead and drive business success.
LEARN MORE ABOUT OUR TEAM 
LEARN MORE ABOUT HIVEMore about Rycom
Doing what’s right
RYCOM is a company built on ideals and a strong belief in our responsibility to support each other and the communities we serve. Our people bring these ideals to life through a commitment to community engagement based on helping those in need. We aspire to be a shoulder to lean on, as individuals and as a company. Learn more about LEAN ON ME
About Rycom
RYCOM is a company built on ideals and a strong belief in our responsibility to support each other and the communities we serve. Our people bring these ideals to life through a commitment to community engagement based on helping those in need. We aspire to be a shoulder to lean on, as individuals and as a company. Learn more about LEAN ON ME
MORE ABOUT RYCOM
One Queen Street East – making smart strategy a reality
One Queen Street East is a landmark complex that combines a modern office tower and a designated historical building in an office property managed by 20 VIC Management.
Our people make the difference.
Having a best-in-class service offering is only a start – you need creative and experienced problem solvers, who are passionate and relentless in the care and support they provide to clients. LEARN MORE ABOUT OUR TEAM
From start-up to industry leader.
In 1997, RYCOM boldly began as a feisty start-up – a disruptor determined to leave its mark. Today, we are recognized as industry thought leaders and innovators proudly serving customers across North America.